Drops, Withdrawals and Refund Policy

Thank you for purchasing a training course from iSTAT Academy. We strive hard to provide you the best and most rewarding experience while you discover information, assess, and purchase our online training courses. Please read the drop, withdrawal and refund policy carefully as they will give you vital knowledge and guidelines about your rights and obligations as our esteemed customer. By purchasing a training course on the iSTAT Academy website, you agree to our terms and conditions mentioned below.

Students who wish to drop/withdraw from a course are encouraged to complete the course drop/withdrawal form which can be downloaded from the iSTAT Academy website or by contacting the Office by email or by phone.

Confirmation of Registration

Training course registrations will not be confirmed until registration is complete and payment is received in full.

Refund

  • Live, Online and On-Demand

All courses are completely non-refundable & non- transferrable under any circumstances.

  • Classroom Training

Classroom programs are completely non-refundable & non-transferrable under any circumstances.

Cancellation

  1. Cancellation occurs when a student does not attend the course. No refund will be given for cancellations by a delegate.
  2. Where iSTAT cancels or postpones a course, participants will be deferred to a future training of the same value and content.
  3. iSTAT reserves the right to cancel or postpone a course if number of delegates have not reached the minimum required to run the course effectively or in the event of an unforeseen circumstances which disable a safe training environment.
  4. iSTAT takes no responsibility for any losses claimed by the participant due to such actions.

Withdrawals

Withdrawal occurs when a student starts a course and drops out. Participants may withdraw from a course at any time. The following rules govern withdrawals:

  1. There will be no refunds for withdrawal from trainings by a participant.
  2. If circumstances beyond your control such as illness or family related issues arise during your training, and you are unable to complete your course as originally enrolled, you will be allowed to return to another scheduled course within one year of your withdrawal date to finish only the days missed.
  3. In order to request for leave of absence from a confirmed training, please send an email request to info@istatacademy.com, and attach all relevant supporting documents.

Deferral of Training

  1. A participant can choose to defer their participation in a course to a future training of the same value and content.
  2. To qualify for a deferral, a participant:
    1. must make a request for deferral within 21 calendar days of registration and no later than 14 days prior to the scheduled course date.
    2. must not start the Training.
  3. A deferment fee to cover administrative fees and facility expenses may be applied. The deferment fee payable will be calculated on a case by case basis but will not exceed 5% of the course fee. Deferment to a future training applies only to the specific training and must be done within 3 months from the date that the deferment was made, after which time the participant forfeits the training fee.
  4. No shows and deferrals not made within the specified period will incur the full cost of registration.
  5. In order to defer a confirmed training please submit an email request to info@istatacademy.com

Refunds: Duplicate payment

Where a duplicate payment is made by the delegate and confirmed by iSTAT Academy, it will be processed via the same source (original method of payment) in 21 working days’ post intimation by the delegate.

Our Customer Service Specialists are ready to assist you—between 11 am to 5 pm from Monday to Friday.

Thank You!

For more information please contact us at:

Email: info@istatacademy.com

Toll Free: (234) 906-856-6537